Troubleshooting

"You belong to more than one organization"Copy Anchor Link

DocketDrafter scopes documents to a single DocketDrafter organization and identifies it from your membership. If your account belongs to more than one organization, it cannot tell which to use. Ask an administrator to leave you in a single organization for use with DocketDrafter, or contact us.

DocketDrafter isn't listed after adding itCopy Anchor Link

Confirm you entered the server URL exactly:

https://api.docketdrafter.com/mcp

Then reopen Settings → Connectors. If it still doesn't appear, remove and re-add it.

Sign-in window doesn't completeCopy Anchor Link

Sign in with the same account you use for the DocketDrafter app. If the window closes without connecting, try again; if it keeps failing, disconnect DocketDrafter and re-add it.

A change didn't takeCopy Anchor Link

If a revision didn't come through as expected, ask the assistant to re-read the current document and try again, describing the part to change specifically. Numbering is automatic, so you do not need to renumber paragraphs yourself.

The document didn't arriveCopy Anchor Link

Ask the assistant to produce the document again, then look where that assistant delivers files: your downloads in Claude, or the folder you started the session in for Claude Code. The assistant names the file when it hands it over, so search for that name.

If the assistant says it could not reach the download, the request was blocked before it left your machine. In Claude Code, approve the command when prompted (see the permissions section). Otherwise check that api.docketdrafter.com is reachable from your computer. The document is already prepared, so asking again once the connection works delivers it immediately.

If it still fails, contact us.

Still stuck?Copy Anchor Link

Email support@docketdrafter.com with what you were doing and what you saw.