Troubleshooting

"You belong to more than one organization"

DocketDrafter scopes documents to a single DocketDrafter organization and identifies it from your membership. If your account belongs to more than one organization, it cannot tell which to use. Ask an administrator to leave you in a single organization for use with DocketDrafter, or contact us.

DocketDrafter isn't listed after adding it

Confirm you entered the server URL exactly:

https://api.docketdrafter.com/mcp

Then reopen Settings → Connectors. If it still doesn't appear, remove and re-add it.

Sign-in window doesn't complete

Sign in with the same account you use for the DocketDrafter app. If the window closes without connecting, try again; if it keeps failing, disconnect DocketDrafter and re-add it.

A change didn't take

If a revision didn't come through as expected, ask the assistant to re-read the current document and try again, describing the part to change specifically. Numbering is automatic, so you do not need to renumber paragraphs yourself.

The document won't download

The finished Word document downloads automatically. If it doesn't appear, ask the assistant to produce the document again, then check your downloads. If it still fails, contact us.

Still stuck?

Email support@docketdrafter.com with what you were doing and what you saw.